Jolly Good Sleep Ltd. Sleep Consulting Agreement

I understand that advice and recommendations provided by Jolly Good Sleep Ltd. is given in the capacity of a Certified Pediatric Sleep Consultant and is not intended to be a substitute for medical advice or treatment*

I understand that I should always seek the advice of a doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis*

I agree to consult with my child’s pediatrician to determine whether they have any medical conditions which may prevent them from being sleep coached safely and effectively*

*Nursing Mothers* As baby's night wakings reduce, breast milk supply can change. I understand I should ask Jolly Good Sleep Ltd. for additional add on lactation support or consult with my primary care regarding my breast milk supply, maintaining my supply, and managing any changes that may occur*

I agree to disclose any medical condition which my child may have to Jolly Good Sleep Ltd. as any omissions may affect the success of my child's sleep consulting journey*

I agree to disclose any behavioral, developmental, physiological or neurological conditions that my child may have  (or I believe that they show signs of without being formally diagnosed) to Jolly Good Sleep Ltd. as any omissions will greatly impact the success of my child's sleep consulting journey*

I understand that if my child experiences any health condition with sleep disrupting symptoms, such as reflux, GURD, milk allergies/severe stomach sensitivities, environmental allergies, this could limit the success of a prescribed sleep plan. For reflux and GERD babies, they will typically achieve a 70-80% reduction in sleep challenges (depending on severity of symptoms)*

Clients are required to complete all intake paperwork and log a minimum of 72 consecutive hours of sleep data in the designated online sleep diary, no later than seventy-two (72) hours prior to the scheduled coaching session. This data is essential for Jolly Good Sleep Ltd. to evaluate the child’s sleep and create the customized sleep plan foundation. *

Failure to submit the required intake paperwork or sleep diary data by the specified deadline will result in the immediate cancellation of any scheduled coaching session(s). In the event of a cancellation due to incomplete onboarding assessment steps, Jolly Good Sleep Ltd reserves the right, at their sole discretion, to terminate this agreement immediately and issue a full or partial refund, minus any administrative costs for work already performed.*

I will complete my child's intake form to the best of my ability and understand that any omission or incorrect information may affect Jolly Good Sleep Ltd. from providing effective and appropriate strategies to help my child sleep*

When making changes to the way our children sleep in order to overcome sleep challenges, even the gentlest of sleep training methods with lots of parental involvement will involve some tears. I acknowledge that although Jolly Good Sleep Ltd. will endeavour to provide strategies that will reduce stress for parents and children as much as possible, it's reasonable to assume there will be some crying once we implement change to improve sleep*

I understand that while Jolly Good Sleep Ltd. will endeavor to deliver and support effective strategies to help children sleep consistently, Jolly Good Sleep Ltd. cannot guarantee success for all children*

I understand that not reading my sleep plan, not following the sleep plan, or only selecting to implement elements of the sleep plan, without the assistance of Jolly Good Sleep Ltd. in making adaptations, will reduce the likelihood of success for my family's sleep*

The sleep plan provided by Jolly Good Sleep Ltd. is customized specifically for my child. It is important to share this with those that will be helping me to implement these strategies but should otherwise remain exclusively for my use and will not be given to any third party*

I agree that from the date of my virtual coaching session and sleep plan delivery, I must implement my customised sleep plan and begin my 2 weeks of follow up support within 7 days *(2 week comprehensive support)**

 I understand that if I choose to take longer than 7 days to begin implementation of my customised sleep plan, that the success of my family's sleep transformation will be affected, and that adequate support cannot be given. Jolly Good Sleep Ltd will endeavour to be understanding and flexible of any reasonable delay, and that I should communicate any delay in order to receive adapted support *(2 week comprehensive support)**

I understand that in order for Jolly Good Sleep Ltd. to deliver optimal guidance and support throughout the process of improving my child's sleep, I must input information into my child's online sleep diary on a daily basis *(2 week comprehensive support)**

I understand that without this information, adequate support cannot be provided*

I understand that it is important that all family members involved with my child’s sleep plan follow the plan as given (parents, relatives and other caregivers) and I will make sure a copy of the plan is made available to them*

I understand that it is my responsibility as the client to ensure that my partner/spouse/co-parent is fully on board with this sleep training process, and is willing to support myself and my child in implementing my chosen sleep plan in full. Success is greatly diminished when both parents are not on board with this process, and Jolly Good Sleep Ltd. does not recommend proceeding with sleep training support unless both parents are on the same page, and willing to put in the work

I agree to follow safe sleeping practices in line with the AAP and WHO recommendations*

I understand that Jolly Good Sleep Ltd. will respond to communications in a timely manner whenever possible, but that there might be some delay if I communicate outside of business hours (Monday - Friday 08:00 - 20:00 EST USA, Saturday & Sunday 11:00 -16:00 EST USA)*

I understand that my continued and responsive communication with Jolly Good Sleep Ltd. is paramount to success in my sleep consulting journey. Family life is naturally busy and fast-paced and Jolly Good Sleep Ltd. is understanding of this*

 I agree to daily communication within the 2-week follow-up support period, via text, phone call or email (whichever my preference) and I agree to respond to communication initiated by Jolly Good Sleep Ltd. in a timely manner (within 1 business day) so that I can receive successful and adequate support *(2 week comprehensive support)**

I understand that if Jolly Good Sleep Ltd. does not hear from me for a period of time during my follow-up support period, or if I miss a prearranged call or do not respond to communication initiated by Jolly Good Sleep Ltd., they will assume that all is going well and that no further support is required*

I understand that if at any point during the sleep consulting process I am unhappy with my personalised sleep plan, I should communicate my concerns with Jolly Good Sleep Ltd. in a timely manner as adaptations are always possible and it is Jolly Good Sleep Ltd.'s top priority that clients and their families are happy, comfortable and confident; and that my family achieves the greatest possible success in our sleep consulting journey (2 week comprehensive support) *

I agree that a redacted summary of my sleep consulting journey may be used by Jolly Good Sleep Ltd. for case studies and/or marketing & promotional efforts. Please note that no identifying information will be used, and all names will be changed or removed*

If I cancel my consultation with Jolly Good Sleep Ltd. with less than 24-hours notice, I understand that for any reason other than act of god or loss within the immediate family, I will not be eligible for a refund*

I understand that refunds are solely at the discretion of Jolly Good Sleep Ltd. The invoice amount paid is generally considered non-refundable after my coaching session

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I understand that reliance on any information provided by Jolly Good Sleep Ltd. is undertaken solely at my own risk. Jolly Good Sleep Ltd. does not make any warranties, express or implied, regarding consulting services provided. Jolly Good Sleep Ltd.'s liability (if any) is limited to the consulting fee paid by the client to Jolly Good Sleep Ltd., and in no event will Jolly Good Sleep Ltd. be liable to for any additional claim, losses or damages

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Jolly Good Sleep Ltd. reserves the right to terminate this sleep consulting agreement at any time, with or without a partial refund, if clients breach the terms of this agreement*