Terms & Conditions

By submitting payment of invoice for Sleep Consulting Services to Jolly Good Sleep Ltd., the paying clients and Jolly Good Sleep Ltd. agree to the terms and conditions of this Sleep Consulting Agreement.

  • Clients understand that advice and recommendations provided by Jolly Good Sleep Ltd. is given in the capacity of a Certified Pediatric Sleep Consultant and is not intended to be a substitute for medical advice or treatment

  • Clients understand that they should always seek the advice of their doctor, or other qualified health practitioners, regarding any matters that may require medical attention or diagnosis

  • Clients understand that Jolly Good Sleep Ltd. utilizes every provision to keep sensitive information safe. Clients' private information will not be distributed to any third party for any reason, at any time

  • Reliance on any information provided by Jolly Good Sleep Ltd. is undertaken solely at the client's own risk. Jolly Good Sleep Ltd. does not make any warranties, express or implied, regarding consulting services provided. Jolly Good Sleep Ltd.'s liability (if any) is limited to the consulting fee paid by the client to Jolly Good Sleep Ltd., and in no event will Jolly Good Sleep Ltd. be liable to for any additional claim, losses or damages

  • Clients will complete their client intake form to the best of their ability and understand that any omission or incorrect information may affect Jolly Good Sleep Ltd. from providing effective and appropriate strategies to help your child sleep

  • Clients agree to consult with their child’s pediatrician to determine whether their child has any medical conditions which may prevent them from being sleep-coached safely and effectively

  • Clients agree to disclose any medical condition that their child may have to Jolly Good Sleep Ltd. as any omissions may affect the success of your child's sleep consulting journey

  • *Nursing Mothers* As baby's night wakings reduce, breast milk supply can change. Clients should consult with their primary care and/or or lactaton consultant, regarding their breast milk supply, maintaining supply and managing any changes that may occur

  • While Jolly Good Sleep Ltd. will endeavor to deliver and support effective strategies to help children sleep consistently, we cannot guarantee success for all children

  • Not reading the sleep plan, not following the sleep plan, or only selecting to implement elements of the sleep plan, without the assistance of Jolly Good Sleep Ltd. in making adaptations, will reduce the likelihood of success

  • Similarly, it is important that all family members involved with the child’s sleep plan follow the plan as given (parents, relatives, and other caregivers)

  • Clients understand that in order for Jolly Good Sleep Ltd. to best offer guidance and support throughout the process of improving their child's sleep, clients must input information into their child's online sleep diary on a daily basis

  • Clients understand that without this information, adequate support cannot be provided

  • Clients agree to follow safe sleeping practices in line with current the AAP and WHO recommendations

  • The sleep plan provided by Jolly Good Sleep Ltd. is customized specifically for the client's child. It is important to share this with those that will be helping clients to implement these strategies, but should otherwise remain exclusively for the client's use and will not be given to any third party

  • Clients will implement and commit to the sleep plan provided by Jolly Good Sleep Ltd. in a timely manner (within 14 days of the consultation date) to make the best use of their allotted follow-up support offered within their chosen sleep consulting package

  • Clients understand that Jolly Good Sleep Ltd. will respond to communications in a timely manner whenever possible, but that there might be some delay if clients communicate outside of business hours (09:00-19:00 EST USA Mon-Fri, 10:00-13:00 EST USA Saturday & Sunday)

  • Continued communication with Jolly Good Sleep Ltd. is paramount to success in the client's sleep consulting journey. Family life is naturally busy and fast-paced and Jolly Good Sleep is acutely understanding of this. Client's agree to daily communication within the 2-week follow-up support period and agree to respond to communication initiated by Jolly Good Sleep Ltd. in a timely manner (within 1 business day)

  • If any element of the personalized sleep plan does not feel like it's working for the client or their family, please communicate with Jolly Good Sleep any reservations or concerns as adaptations are always a possibility and it is Jolly Good Sleep Ltd.'s top priority that clients and their families are happy and achieve the greatest possible success in their sleep consulting journey

  • Clients understand that if Jolly Good Sleep Ltd. does not hear from them for a period of time, or if they miss a prearranged call or do not respond to communication initiated by Jolly Good Sleep Ltd., Jolly Good Sleep Ltd. will assume that all is going well and that no further support is required

  • Clients agree that a redacted summary of their sleep consulting journey may be used by Jolly Good Sleep Ltd. for case studies and/or marketing & promotional efforts. Please note that no identifying information will be used, and all names will be changed or removed

  • If clients cancel their consultation with Jolly Good Sleep Ltd. with less than 24 hours notice, they understand that for any reason other than an act of god or loss within the immediate family, they will not be eligible for a refund

  • Refunds are solely at the discretion of Jolly Good Sleep Ltd. The invoice amount paid is generally considered non-refundable after the consultation

  • Jolly Good Sleep Ltd. reserves the right to terminate this sleep consulting agreement at any time, with or without a partial refund, if clients breach the terms of this agreement

  • By submitting payment of invoice for Sleep Consulting Services to Jolly Good Sleep Ltd., the client and Jolly Good Sleep Ltd. agree to the terms of this Sleep Consulting Agreement.